The buying experience in the store went okay, but there customer service is in charge of delivery and this started with calling me on Friday after 430 and I just miss answering the call so the message said call back. I called right back and they had a recording on saying that closed at 430 and wouldn't be open till Tuesday. On Tuesday I called and they said they would deliver on Friday. I requested afternoon because I work and can't do mornings. On Thursday they call ssy they'll be there between 8-12 am. I remember them I couldn't do anything till after 12.. they made a comment about seeing that note, but they have it for the 3rd delivery and they can't do it.
You need to share the prices! Waste of time to consider your store,
I had a great buying experience here. When I needed service they were there for me.
GGreat prices and service
Picked out a lovely recliner. Arrived and was beautiful leather, however it was a rocker recliner and we wanted a recliner only. We felt we could compromise and have the rocker recliner, however, when reclining the chair still rocks, and any movement while reclined, makes it unsafe. A repair person was sent out and nothing is wrong with the chair, but is a feature of the design. We were told repeatedly at the point of sale that Sims stood behind their products and provided customer service. The salesperson toted that he was the owner's nephew, however, the nephew nor anyone else has ever called back despite repeated messages left to rectify the unsafe chair or replace the chair with one that is felt safe. Have bought over 10k in furniture in this store over the past 15 years and will no longer provide this store our patronage.
Denise Schultz
Sims Furniture Galleries is a US Furniture Store based in Lecanto, Florida. Sims Furniture Galleries is located at 205 E Gulf to Lake Hwy, Lecanto, FL 34461, USA.
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